Managed Service Providers –
Ensuring Customer SLA

Centerity provides a real-time, full-stack AIOps Platform that enables Managed Service Providers (MSPs) to optimize SLA and customer satisfaction (CSAT).

Centerity is much more than a monitoring tool — it’s a unified, end-to-end, enterprise-class and multi-tenanted AIOps Platform that is purpose-built to help MSPs and data-centers deliver the highest levels of up-time and performance. Centerity accomplishes this by providing full-stack analytics within the context of business services that support critical business processes. Optional modules allow additional analytics to be integrated including: user experience, visual layouts, network traffic flow, and more!

Real-time Performance Analytics for Business Services and SLA

  • Real-time Analytics: Advanced management & tactical dashboards maintain SLAs for critical processes.
  • In Context: Constant alignment between IT data and business objectives.
  • Consistent User Experience: Detect user experience degradation before users even know it.
  • Traffic Analysis: Analyze bandwidth consumption and data flow; filter by application, packets, protocols, etc.
  • AI-driven Anomaly Detection: 
    Machine learning for digital services effectively moves beyond performance thresholds.

Centerity’s Added Value for MSP’s

Enterprise AIOps Platform

Unified, end-to-end IT analytics that reveal performance risks and business impact.

Full-stack Data Collection

Consolidation and normalization of metrics for all layers and deployment environments

Single Software Appliance

One platform to gather metrics for all technologies (no device-type fees).

Topology & Dependency Mapping

Automated discovery & mapping of asset dependencies and system topology.

Fast, Flexible, Future-proof

Out of the box best-practice service- packs for 100+ technologies simplify implementation and daily operation.

Auto Discovery & Device Awareness

Automatically detect, identify and configure any IT asset and KPIs across all technology layers.

See How It Works

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