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Centerity signed ISC group as new reseller in Italy

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Centerity Systems Inc., the leading provider of unified IT performance analytics and business service management solutions, entered into a partnership with Information Sharing Company (ISC), Italy’s leader in data management & integration.

Enterprises that adopt the use of Performance Analytics software solution for managing their IT environment need the ability to identify adverse effects on the performance and reliability of their critical IT processes. Centerity’s automated topology and dependency maps recognize problems across the entire IT environment which is a critical information for improving service levels and customers satisfaction.

ISC will provide support to accelerate the integration of Centerity solution and its added-value services into large and medium-sized businesses  through enterprise-level engagements in Italy.  Leonardo Rossiello, CEO of ISC: “ISC has always been at the forefront in developing and strengthening partnerships and trade agreements aimed at broadening supply and creating new exciting opportunities. That is why we have been very enthusiastic about the agreement with Centerity, so that it can be located in Italy by expanding its market, relying on ISC support firmly on their side in this ambitious journey”.

From right to Left: Liraz Marcovici, Pre sales Engineer, EMEA, Centerity; Leonardo Rossiello, CEO, I.S.C; Matan Reiman, VP Sales, EMEA, Centerity

Antonio Martino, partner ar ISC: “Partnership with Centerity is a mutual opportunity. Centerity will rely on the strong foundation of an IT company like ISC, well-established in the Italian market, on the other hand ISC, it may increase the expectations of developing its services”.

Matan Reiman, VP Sales, EMEA of Centerity said, “Centerity is pleased to embrace ISC as a partner as part of our ongoing process of expansion in the Italian market. ISC brings added value and new opportunities in new segments in the Italian market. Reiman continued, “Our joined target is to deep Centerity awareness in Italy. I’m sure our partnership with ISC will allow companies to improve SLA and improve their IT performance”.  

Marty Pejko, COO of Centerity congratulated the new partnership and said: “Centerity’s customers regularly report reduced downtime, faster mean-time-to-repair (MTTR), and fewer no-trouble-found (NTF) and false positive service calls. As a result, these companies are experiencing better service level agreement (SLA) performance, increased quality, and higher customer satisfaction”.

Media contact information:

Dalia Perl Olshvang, Marketing Manager
T: +1 (617)-4311959
E: info@centerity.com

Three features that matter most for IT pros to drive business rapidly and effectively

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We asked Centerity’s experts to recommend on three must-have features to ensure a cost-effective IT operations performance. We’ll be talking more about why you should put those features in priority in our next E-journal. For now, here are the three things you are  encouraged to keep in mind:

We asked Centerity’s experts to recommend on three must-have features to ensure a cost-effective IT operations performance. We’ll be talking more about why you should put those features in priority in our next E-journal. For now, here are the three things you are  encouraged to keep in mind:

Key value for any Performance Analytics software solution is how it ensures SPEED. How fast you setup new technology is an indication of the completeness of the solution. How quickly you adapt to IT changes is an indication of the flexibility of your product.How rapidly you identify root causes and generate reports is an indication of the value of your product (reduces MTTR).

How fast are you to satisfy your business needs is a matter of what Analytics platform you have.

There are many important characteristics of a good monitoring and Performance software solution. If I have to chose three features only, here are the ones to ensure a rapid and reliable software solution for IT Operations teams:

Service Level Reporting – Advanced SLA reports and Performance templates that ensure successful operation of Applications on your platform, along with the rest of the IT and business systems.

Automated Discovery that detects and identify components (Software and Hardware), categorize, normalize and assess metrics, together with Topology and Dependency Maps to provide a real time and consistent map of your business data. Detecting and fixing potential performance issues before customers are affected is critical for improving service levels and CSAT.

Ease-of-Use and Deployment Flexibility with Integrated Configuration Management Database (“CMDB”) –  Integrated CMDB provides effective incident remediation, discovery, storage and   tracking of configuration information for each element.

Interested in more? Here you’ll discover how to overcome conflicting demands for improved performance and reduced costs

Discover here how to improve performance 

CENTERITY SYSTEMS ANOUNCES STRATEGIC RELATIONSHIP WITH INGRAM MICRO

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Newton, MA — October 10, 2017 — Centerity Systems Inc., the leading provider of unified IT performance analytics and business service management solutions, today announced that it has entered into a distribution agreement with Ingram Micro Inc., the world’s largest wholesale technology distributor and a global leader delivering a full spectrum of global technology and supply chain services to businesses around the world.

Under the terms of the new agreement, Ingram Micro’s Advanced Solutions Division will provide sales and support to accelerate the adoption of Centerity technology into key markets (SIs, MSPs, CSPs, and Resellers), from small-and-medium businesses (SMB) through enterprise-level engagements in the U.S and Canada.

Donald Scott, Sr. Manager, Emerging Vendor Initiative, Advanced Solutions at Ingram Micro said, “Ingram Micro is pleased to collaborate with Centerity Systems to help our channel partners improve the performance and reliability of their information and operations technology. Centerity’s solutions have a track record for delivering guaranteed service levels in record time without compromising quality and CSAT metrics,” said Scott. “Ingram Micro’s sales force is excited about the addition of Centerity Systems to its portfolio and enable channel partners to deliver complete, end-to-end performance analytics coverage for all IT, IoT and operational environments with greater ease and efficiency.”

Marty Pejko, COO of Centerity Systems said, “We are pleased to be a part of Ingram Micro’s Advanced Solutions portfolio. Ingram Micro’s market presence will improve Centerity’s branding and visibility to all verticals,” said Pejko. “Centerity’s customers regularly report reduced downtime, faster mean-time-to-repair (MTTR), and fewer no-trouble-found (NTF) and false positive service calls. As a result, these companies are experiencing better service level agreement (SLA) performance, increased quality, and higher customer satisfaction (CSAT) scores.”

Centerity’s solutions help companies identify IT and IoT/IIoT system dependencies that act as performance bottlenecks, and to reduce the variation (increase consistency) in how performance problems are addressed. In this way, Centerity is a critical component of lean and six-sigma (LSS) initiatives and plays a critical role in ensuring profitability. Centerity was added to the Advanced Solutions Division following a thorough evaluation of its performance analytics capabilities for big data (SAP HANA, Hadoop, etc.) and Converged/ Hyper-converged environments (VxBlock, VxRail, FlexPod, Pure Storage – FlashStack, Nutanix, etc.).

About Ingram Micro

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. Discover how Ingram Micro can help you Realize the Promise of Technology. More at www.ingrammicro.com.

Media contact information:

Dalia Perl Olshvang, marketing manager
T: +1 (617)-4311959
E: info@centerity.com

 

PERFORMANCE ANALYTICS SOLUTIONS FOR CLOUDERA HADOOP

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With Centerity’s new monitoring & performance Analytics solution, Cloudera users experience greater operational satisfaction and higher ROI for their Hadoop investment.

When implementing a complex Hadoop environment such as Cloudera, users who take full advantage of Cloudera Manager’s performance and alert functionalities need to ensure the performance and availability of their Hadoop hosts, services, jobs and have an overall sense of control in managing their applications and entire IT environment.

With Centerity, Cloudera users experience greater operational satisfaction and higher ROI for their Hadoop investment

How it works?

  • Centerity’s integration to Cloudera’s API, provides complete end-to-end monitoring beginning with Cloudera’s service health analysis using Cloudera’s health check results. Centerity detects performance issues using Cloudera Metrics and preferred thresholds. Additionally, any event that surfaces in Cloudera Manager out of hundreds of possible event codes will be alerted, reported and notified on via Centerity Monitor.
  • Centerity runs a full inventory analysis on the Cloudera environment, discovering all clusters, hosts, services and possible metrics. In addition, Centerity’s technology           goes beyond monitoring data, to provide Intuitive visualization and clear context for the information gathered.
  • Centerity is a Cloudera certified unified IT monitoring and performance analytics platform that offers a real-time visibility of ALL IT and operations assets, together with predictive, trend, impact and root cause analysis.  This  consolidated view reduces operational complexity, time (MTTR) and cost (OPEX).
  •  Cloudera Manager and all Hadoop components are well positioned within Centerity to support hybrid operations, as they provide a consistent experience on-prem and in the cloud
Click here for more information

 

Professional Performance Analytics and advanced modules available for MSP’s

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According to a recent report published by MarketsandMarkets, the North American IT Managed Services market is predicted to grow to 242.45B USD by 2021, up from 145.33B in 2016.[1] Such a positive forecast underscores the massive explosion in modern IT complexity and the consequential increasing reliance of business leaders on outsourced IT experts. Likely as a result of this trend, the managed services industry has been and continues to undergo a massive shift in the way it delivers value to IT consumers. Gone are the days of reactive break/fix services, in favor of proactive ongoing management and maintenance, with the goal of identifying trends and preventing potentially disruptive technology issues before they can cause service degradation and disrupt critical business services. This shift exemplifies the larger consumer trend toward “____-as-a-service” consumption models, eschewing ad hoc investments in CAPEX for the more stable, predictable OPEX.

Not all managed service providers (MSPs) are created equal, however–nor do they all deliver the same services. A vendor’s services are only as effective as the tools they use and in this industry predicated on keeping up with new technologies and identifying potential risks proactively, no tool is more important than the IT performance analytics solution or Remote Monitoring & Management (RMM) tool.

Having a robust, holistic monitoring solution in place is absolutely crucial to maintaining the health and availability of complex, hybrid technology environments and providing clear, achievable service level agreements (SLAs) to clients.

And just like the sea change in the services industry at large, there has been an equally disruptive shift in performance analytics solutions and the value and features they are expected to deliver.

In basic terms, RMM solutions allow IT staff to continuously monitor and manage the health and availability of infrastructure components, augmenting the performance of present technical staff and maximizing use of resources.[1] Some solutions will offer more around management, including professional service automation (PSA) tools that incorporate support ticketing mechanisms, customer billing, and more, but for the most part RMM and PSA tools remain separate, with vendors instead differentiating their offerings through partnerships and ease of integration with PSA vendors. Unfortunately, when it comes to the actual monitoring, there has been little innovation—most tools still only provide basic monitoring of endpoints, network monitoring, and remote access to desktops, usually relying on the use of software agents installed in client environments to collect and send data back to RMM system. With the rise of cloud services, many vendors have come forward with SaaS RMM appliances in an attempt to court customers looking for an easy to maintain solution, but the monitoring itself remains no more sophisticated. Additionally problematic for MSPs with many diverse client environments, SaaS models necessarily require connectivity to the cloud, which may preclude clients in industries with strict security requirements (e.g. financial, government, etc.).

The biggest problem, however, whether SaaS or on-prem, are these tools’  failure to cover the application and database layers.

The recent leaps in application/database capabilities (e.g. ERP, Big Data, IoT) and their value to businesses, have understandably led to an application-centric view of technology in general. But even in a world of hyper-converged infrastructure and software-defined networking, there is still a dependence on infrastructure, physical or virtual, and for a monitoring solution to only consider one technology layer to the detriment of the other is to consider effect without cause. Most organizations still rely on using separate tools to monitor their infrastructure vs. applications. Not only does this mean higher spend on vendor licenses, it results in huge operational inefficiencies by forcing admins to constantly switch between tools and screens in an attempt to manually correlate alerts for an overall status of the environment. This means longer mean-time-to-restore (MTTR) from service disruptions and difficulty meeting customer SLAs.

What’s needed is a single solution capable of extending to every technology layer to correlate alerts from infrastructure, networking, and applications in real-time, while maintaining a single pane of glass view for seamless remediation.

Centerity Performance Analytics provides comprehensive technology to managed service providers, because it is designed to cover every technology layer while being extensible enough to monitor cutting-edge, disruptive technologies such as Big Data (SAP HANA, Hadoop, etc.), containers (Docker, etc.), and even IoT.

Most tools offer either agent-based or agentless monitoring, severely limiting the types and amounts of data they can collect. Centerity supports both methods, along with leveraging countless API integrations, to ensure that there is nothing in your clients’ data centers we can’t connect to and collect data from. Its multi-tenanted and federated architecture makes it ideal for scaling up and down according to your client base while ensuring that customer environments can be viewed and managed separately, an absolutely essential feature for any service provider.

Most important of all, however, is Centerity’s ability to deliver holistic, real-time SLA monitoring and reporting. Made possible only because the platform can extend across a client’s entire technology environment without leaving any gaps, Centerity can track the service availability of their critical business processes or even their entire environment, so there is never any question of whether you’re achieving your contractual SLA with your customers!

The technology landscape and its intersection with the world of business is growing every day, and with it, your opportunities to generate greater revenue. Your team keeps up with it—it’s time your tools did too!

Intrested in more information? Learn more here about Centerity Systems future of IT Performance Monitoring for MSPs

[1] “Managed Services Market by Data Center (Hosting, Colocation, and Storage), Infrastructure (Print Services, Desktop, Inventory), Networking (Remote Monitoring, MPLS, VPNS), Information, Mobility, Communications, and Security – Global Forecast to 2021”. www.marketsandmarkets.com. 2016-09. Retrieved on 2016-09-30.

[2] “Remote Monitoring and Management (RMM)”. www.techopedia.com. Retrieved on 2016-09-27.

Click here for more information

[1] “Managed Services Market by Data Center (Hosting, Colocation, and Storage), Infrastructure (Print Services, Desktop, Inventory), Networking (Remote Monitoring, MPLS, VPNS), Information, Mobility, Communications, and Security – Global Forecast to 2021”. www.marketsandmarkets.com. 2016-09. Retrieved on 2016-09-30.

SEPARATING THE URGENT FROM THE IMPORTANT IN MANAGED SERVICES

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“Most of us spend too much time on what is urgent and not enough time on what is important.” ― Stephen R. Covey

There’s a difference between an alert that feels urgent and one that is truly important,  and Jessica’s team can’t tell the difference

When the alert sounded, a quick glance at her screen told Jessica that database storage was critically low. Yet after a few minutes of double checking various settings and parameters she found that over 20% free space remained.  As she turned to face me, Jessica rolled her eyes and said, “I get over 200 alerts like that every day, and 98% of them are just noise. All my co-workers say the same thing, ‘We spend too much time chasing false alarms.’ If we could isolate the 4 alarms that really matter each day it would save me, and my company, a lot of time and a bundle of money.

For IT and managed service providers (MSP), false positives (false alarms) are the bane of system administration as they divert precious resources to fix phantom problems. False positives are like a recurring headache, you know something is wrong but you don’t know if it’s serious and you can’t figure it out without more data. The same is true for information systems, where every alarm should be investigated to determine if it’s a serious problem. Unfortunately, the amount of time wasted chasing phantom problems causes even the best system administrators to ignore certain alarms, and this will continue until they get burned by a loss of service (unscheduled downtime).

Receiving a system alert always feels urgent but there’s a difference between an alert that feels urgent and one that is truly important, and Jessica’s team can’t tell the difference. She may be curious about what caused the storage alert, but what Jessica really needs to know is whether the alert is important. Her answer is directly related to the nature of the storage system. For the database, an apparent sudden decrease in storage capacity is cause for concern because it could affect business services like billing and accounts receivable. But what if the storage alert isn’t going to affect the business at all and is simply the temporary result of routine load balancing processes? At the time of the alert, the database thinks it’s running out of space and isn’t aware that the larger storage system has been set up to prevent critical problems. As Jessica discovered, there is no urgency because it was a temporary condition, and other systems are in place to ensure stability.

Trying to implement custom logic regarding performance and service levels into each layer of the IT system is a fool’s game

Jessica’s dilemma, of too many false positives, is something that most system administrators face. Trying to implement custom logic regarding performance and service levels into each layer of the IT system is a fool’s game. For one thing, the logic can be incredibly complex and furthermore it changes with each new device or software upgrade (both applications and operating systems). Furthermore, it doesn’t make sense to filter out low-level alerts at each layer because they will be needed for fault isolation and root cause analysis. Finally, properly tuning custom alerts can be time-consuming, causing administrators to lose patience so they either take alerts at face value (with all the false positives) or they ignore everything and suffer the consequences. Instead, companies should consider using cross-domain correlation, which evaluates, compares and weighs critical metrics from each layer of the system (hardware and software) against required service levels. The result is a top-level dashboard on a single pane of glass that gives unprecedented insights, revealing the overall health of business information systems.

Single pane of glass executive dashboard
Comparing and weighing critical metrics from each layer of the system

With cross-domain correlation, Jessica could avoid all those alerts that seem urgent and focus instead on what’s truly important, delivering guaranteed service levels. Centerity’s solution is uniquely designed as a unified software platform that detects and extracts critical metrics from each layer of the information system and integrates with all existing devices, applications and monitoring tools to provide cross-domain correlation to system administrators, engineers and customer support reps (CSR), ensuring higher uptime, lower costs, better reliability and higher CSAT scores.

Click here for more information

 

Centerity Supports Elasticsearch!

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Full-Stack Performance Analytics for Enterprise Search Engine

Elasticsearch is a distributed, RESTful search and analytics engine based on Lucene.  It has a full-text search engine with an HTTP web interface and schema-free JSON documents. Elasticsearch was developed in Java and released as open source under an Apache License.  Elasticsearch is currently the most popular open source enterprise-class search engine on the market today.

Centerity’s Service Pack for Elasticsearch provides end-to-end performance analytics and process views of Elasticsearch deployments.  This Service Pack collects and analyzes all critical Elasticsearch KPIs and can correlate these performance metrics with KPIs from other supporting technologies to do cross-domain impact, trend and root cause analysis reducing operational complexity, MTTR, and OPEX.  Centerity’s End User Experience and Business Service Management (BSM) features can provide management with proactive business intelligence and take proactive actions to optimize performance while minimizing disruptions.

The following is a sample set of Elasticsearch metrics that can captured and analyzed with other systemic KPIs to provide real-time and history service levels:  Check Nodes, Master Node, Node Disk Percent, Node Shards, Node Stats, Data Nodes, Cluster Shards, Cluster Status – Nodes Shards, Cluster Shard Balance, Shard State Details, Disk Balance, Doc Count, Field data Volume, Index Exists, Replicas, Settings, Shards, Stats and Shard State Details.

 

Centerity Attends Cisco EMEAR PVT IoT 2017

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Centerity Systems participates in Cisco EMEAR PVT IoT event in Amsterdam, Netherlands. This is a 3 Day event for Cisco partners and mainly focus on IoT solutions by Cisco along with 3rd party solutions from its partners. During the event, Centerity presented its unique IoT offering running on Centerity’s new Version 4. Centerity also revealed its unique discovery engine for dynamic IoT environments, allowing quick deployment of micro services for edge devices.

Cisco EMEAR PVT

According to Centerity VP Sales, EMEA, Matan Reiman, “Our strong partnership with Cisco offers a unique solution for measuring SLA in IoT environments, making sure businesses and processes are up and running as they should. We wish to assist customers and partners by making IoT adaptation easier to implement and maintain.”

Cisco EMEAR PVT

Centerity’s head of IoT Solutions, Asaf Ezra also added, “Centerity approach of IoT continues deployment dramatically reduces time-to-market and provides a fast response to ongoing changes in the organization echo systems”

Cisco EMEAR PVT
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