The Top Highlights from IDC CIO SUMMIT 2018, Antalya, Turkey.

We came, we saw, we conquered. Three days packed with breakout sessions, hands-on training, keynote speakers, networking. With over 250 CIOs, 80 speakers and panelists, 50+ inspiring keynotes and top 500 largest spending companies, there was a lot to see and it’s impossible to be in every place at once but, here’s our rundown of the top four  highlights from IDC CIO Summit ‘18 at Antalya, Turkey:

Customers innovating around the world –  

Amidst the sea of booths in the IDC CIO SUMMIT 2018, some of our top customers were featured in Centerity’s monitoring and Business Service Management round Table. Big-brand banks, insurance companies and retail chains, showed off how their businesses are innovating around the world (with Centerity’s help, of course!) Attendees could engage in Centerity’s unified IT monitoring and performance analytics DEMO and conversations to learn more about how Centerity can help them succeed.

We’ve pretty much received a common feedback from CIOs :

“We have developed internally a monitoring tool to monitor our IT environment. We currently use different tools to monitor different layers and cannot receive an end-to-end view. We wish we could have single dashboard with an holistic view to our business and an ability to produce reports”.

IDC observation:

Almost 60% of companies in Turkey have not yet formed a digital transformation (DX) strategy, while the main goal for those that have is to improve automation and efficiency. Main rivers for DX initiatives in companies include the adoption of new technologies used by partners and customers, the emergence of new business models, and — obviously — staying competitive in their market.

 The future of IT/OT monitoring

The future of IT/OT monitoring and performance analytics is heading toward Business Service Management (BSM). This trend was reinforced in IDC CIO SUMMIT as what most IT decision makers expressed their need to achieve an alignment between IT performance metrics with business objectives.

“We suffer if we do not have dedicated Business Service Management for SAP. As IT environment is getting more complex and IoT usage areas are growing Business Service Management is much more crucial for us”.

The true value of BSM is that companies capture a comprehensive set of IT/OT performance metrics (from the full stack) and access it from a common repository. Furthermore, this performance data can be normalized, weighted and analyzed according to key business processes and correlated against required service levels (SLAs).

A BSM solution provides IT organizations with a distinct competitive advantage to reduce costs (through proactive troubleshooting and predictive maintenance), improve uptime (through faster MTTR and break-fix response), and increase CSAT (through better performance and reliability).

Transformation, Innovation and Digital workplace

The spirit of innovation was embedded throughout the summit but shone brightest during the Transformation, BT Innovation and Digital Workplace panel. After an introduction about the way digital workplace in a modern enterprise became more and more complex, while also increasingly independent of hardware platforms, the panel was underway. Cuneyt Ozdilek, Deputy  General Manager of Operations, KoçSistem Information and Communication Services ;Serhan Ozhan, CIO & CTO, CK Enerji; and Dr. Erdar Kemikli, Head of IT & Innovation, Otokoç Otomotiv were engaged in an emotional conversation about Maintaining Infrastructure vs Scalable Service Oriented IT Support.

The take away: We’ve come a long way! from legacy/traditional monitoring tools, the days of Robust IT and traditional hardware monitoring, to an unified IT monitoring and performance analytics platform with its single-pane-of-glass dashboard, where users have instant access to root cause analysis and failure trends. But, we have a long way to go where almost 60% of companies in the Central and Eastern Europe have not yet formed a digital transformation strategy.

And that’s a wrap for IDC CIO SUMMIT ‘18 – see you next year!