Retail & Hospitality
Assure an exceptional customer experience with every edge interaction.
The modern store is a vast collection of technologies: points of sale, self‐checkout kiosks, payment and security systems, and operational technologies like refrigerators and baking ovens. Most of these technologies are not limited to the store and rely on many different back-end systems, which in turn rely on other systems and often span multiple vendors and service providers. This huge, interconnected network of technologies is very hard to keep track of and when problems start, you need to be ready to identify and solve them fast or suffer the consequences.
Centerity combines retail and hospitality edge devices and their supporting software applications and hardware stacks into business services views that enable you to simply connect, secure, monitor and manage your distributed enterprise edge. The Centerity Edge platform makes the job of business operations leaders and stakeholders, who are responsible for the revenue, market share, and satisfaction of customer-facing services, easier than ever.
We combine technology health, performance, and security into a unified, data-rich dashboard to help you make smarter IT and business decisions. The Centerity Edge platform increases visibility and reduces risk by collecting KCIs/KPIs from edge devices and applications; measures and improves SLAs, and proactively triages them to mitigate business impact, reduce Mean-Time-to-Repair (MTTR), and deliver an exceptional customer experience.